Shipping Policy
Shipping Policy

At VELMONT , we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for important information about your order.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

During busy periods, holidays, or promotional events, processing times may be slightly longer.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

Standard Shipping: 7–15 business days
Express Shipping: 3–7 business days, where available

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, customs procedures, and other circumstances outside our control.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Tracking information may take 24–72 hours to become active after your order has been shipped.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country.

Any customs fees, duties, or taxes are the responsibility of the customer. VELMONT E is not responsible for delays caused by customs.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address, contact us as soon as possible. Once an order has been shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package is significantly delayed, please contact us so we can assist you in checking the status of your shipment.

VELMONT  is not responsible for delays caused by shipping carriers, customs, weather conditions, strikes, or other circumstances beyond our control.

Contact Us

If you have any questions regarding your order or our shipping policy, please contact our customer support team.

Thank you for choosing VELMONT.